Ck4com Privacy Policy – Your Data, Our Responsibility

ck4com One of Bangladesh's most trusted online betting and sports gaming platforms. Protecting your data is our top priority, and it's what keeps millions of users coming back.

This Privacy Policy applies to ck4com's website (ck4com.im), mobile app, and all associated services. By using our platform, you agree to this Privacy Policy.

This policy is built in accordance with international data protection standards, and we are committed to remaining fully transparent and accountable to our users.

ck4com Only the minimum information necessary to provide our services is collected. A detailed breakdown is provided below:

ck4com Your information is collected through the following methods:

• Direct Collection: Information you provide directly through registration forms, KYC verification, support tickets, or live chat.
• Automatic Collection: When you use our platform, cookies, log files, and web beacons automatically record certain information.
• From Third Parties: Limited information may be received from approved KYC partners as part of the identity verification process.
• Payment Gateway: Necessary payment details are collected when you transact via bKash, Nagad, or Rocket.

For every piece of data we collect, we ensure it is gathered for a legitimate purpose and that no more data is retained than necessary.

ck4com Your information is used only for the specific purposes outlined below:

• Account Management: To manage registration, login, and account security.
• Identity Verification: To conduct KYC processes for the prevention of fraud and money laundering.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your questions and complaints quickly.
• Service Improvement: To analyze usage patterns and improve the platform.
• Legal Obligations: To comply with regulatory authority directives.
• Security: To detect and prevent suspicious activity.
• Personalized Experience: To send you relevant offers and notifications based on your preferences (you can opt out at any time).

ck4com Your information is not generally shared with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Partner: Limited information is shared with licensed and reliable KYC partners solely for identity verification purposes.
• Legal Authorities: Information may be disclosed to authorities where required by court order or legal obligation.
• Fraud Prevention: Limited data may be shared as required to maintain connections with industry-standard anti-fraud networks.

In all of the above cases, we ensure that the receiving party adheres to privacy standards as strict as our own and uses the data solely for the specified purpose.

Cookies are small data files stored in your browser. ck4com Uses the following types of cookies:

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

ck4com Your data is never kept longer than necessary. General data retention policy:

• Account Information: For as long as your account remains active. Up to 5 years after account closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: 5–7 years, as required by regulatory guidelines.
• Log Files: Typically 90 days. May be retained longer if required for a security investigation.
• Support Conversations: Up to 2 years after a case is closed.

After the stated retention period, data is securely deleted or anonymized.

ck4comAs a user of , you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Object to Processing: You may request to opt out of marketing communications at any time.
• Data Portability: You can receive your data in a machine-readable format.
• Filing a Complaint: If you are unhappy with how we handle your data, you may file a complaint.

Protecting Your Information ck4com Follows the highest industry security standards. Our security infrastructure includes:

• SSL/TLS Encryption: 256-bit encryption is used for all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Prevention of cyber attacks at the server level.
• Regular Security Audits: Penetration testing conducted by external security experts.
• Staff Training: All staff receive regular training on data protection.
• Access Control: Employees may only access the data necessary for their specific role.

In the event of a data breach, we will notify affected users within 72 hours in line with international standards and take immediate protective action.

ck4com's services are strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If a minor registers using a false age and this comes to our attention — whether detected internally or reported — we will immediately close the account and delete all associated data.

If you become aware of a minor using an account, please support@ck4com.imto let us know.

ck4com This Privacy Policy may be updated from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, registered users will be notified in advance via email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@ck4com.im
• Use the subject line: "Privacy Request"
• Live Chat: Click the chat icon on any page of ck4com
• Response Time: Usually within 72 hours

When requesting data deletion or correction, please contact us from the mobile number or email address registered to your account so we can verify your identity.